How to reach the Petlivo Wellness Team

We are a small team based in Sheridan, Wyoming. Every email reaches a real person, not a chatbot. We answer within one business day, often the same day.

Customer support

Email: support@petlivo.net

For the fastest reply, include your order number (if you have one) and a clear question or photo. We help with order status, returns, product fit questions, breed-specific recommendations, and care guidance.

Mailing address

Geebonie LLC
30 N Gould St Ste 36187
Sheridan, WY 82801
United States

Business hours

Email replies are sent Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Weekend emails are answered first thing Monday morning.

Press, partnerships, and wholesale

For media inquiries, brand collaborations, veterinary partnerships, or wholesale interest, email support@petlivo.net with the subject line starting with PRESS, PARTNERSHIP, or WHOLESALE so the message routes to the right person.

What we cannot help with

Petlivo is not a veterinary clinic. For medical emergencies, behavioral crises, or diagnostic questions about your specific pet, contact your vet. Petlivo suggests wellness products, shares general care information, and points owners toward credible resources. Veterinary advice belongs with a licensed professional who has examined your pet in person.