Petlivo privacy policy

Last updated: November 2025. Petlivo respects your privacy. This page explains what personal information we collect, how we use it, and the choices you have.

Who we are

Petlivo is operated by Geebonie LLC, 30 N Gould St Ste 36187, Sheridan, WY 82801, United States. Contact: support@petlivo.net.

Information we collect

When you place an order or contact us, we collect the information you provide: name, email address, shipping address, billing address, phone number (if entered), and order contents. Payment card information is processed by Shopify Payments and other PCI-DSS Level 1 compliant processors. Petlivo does not see or store your full card number.

When you visit the website, we automatically collect technical information: IP address, browser type, device type, pages viewed, referring website, and time spent on each page. This is collected through cookies, pixels, and similar technologies.

How we use information

Order information is used to process payment, ship the order, and provide customer support. Email addresses are used to send order confirmations, shipping updates, and (with your consent) marketing emails. Technical information is used to operate the website, prevent fraud, analyze performance, and improve the customer experience.

Sharing with third parties

Petlivo shares information only as needed to deliver the service: Shopify (ecommerce platform), payment processors, fulfillment partners (to ship orders), shipping carriers, email service providers, and analytics providers. Petlivo does not sell your personal information.

Marketing emails

If you opt in to marketing emails, you receive product updates, wellness articles, and promotional offers. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by emailing support@petlivo.net.

Cookies

Petlivo uses cookies to keep you logged in, remember the contents of your cart, analyze website performance, and (with consent) personalize advertising. You may control cookies through your browser settings.

Data retention

Order records are retained for 7 years for accounting, tax, and customer service purposes. Marketing email subscriptions are retained until you unsubscribe. Analytics data is retained for 26 months.

Your rights

Depending on your state of residence, you have the right to access, correct, delete, or port your personal information. To exercise any of these rights, email support@petlivo.net with your full name, email address, and the specific request. We will respond within 30 days.

California residents have additional rights under the CCPA, including the right to opt out of the sale or sharing of personal information. Petlivo does not sell personal information. See the Your Privacy Choices page for opt-out options for advertising-related sharing.

Children's privacy

Petlivo does not knowingly collect personal information from anyone under the age of 16. If you believe a minor has provided personal information, email support@petlivo.net and we will delete the record.

Security

Petlivo uses industry-standard security measures including TLS encryption for all data in transit, PCI-DSS Level 1 compliant payment processors, and access controls on internal systems. No system is perfectly secure, but Petlivo takes reasonable steps to protect customer data.

Changes to this policy

This privacy policy may be updated. The last updated date at the top of the page reflects the most recent revision. Material changes are emailed to existing customers and posted on the website 30 days before taking effect.

Contact

Privacy questions and requests: support@petlivo.net. Geebonie LLC, 30 N Gould St Ste 36187, Sheridan, WY 82801, United States.